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USA & Canada
Placing Orders:
Fax, mail, e-mail or call in purchase orders to:
Gelcompany, Order Department
665 Third Street, Suite 240, San Francisco, CA 94107
Tel: (415) 247-8760 | Fax: 415-247-8765 | E-mail:
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To place an order register on line at www.gelcompany.com
Prepayment required for first order. Terms are net 30 days thereafter.
Payment:
Gelcompany accepts check, major credit card or wire transfer in US funds.
Check in US funds payable to “Gelcompany”. Send via airmail or common carriers to:
Gelcompany, Accounts Receivable
665 3rd Street, Suite 240
San Francisco, CA 94107
VISA, Master Card or American Express:
Provide account number, expiration date, 3-digit verification code (located on the back of your card) and your name or company name as it appears on the card.
Please contact Gelcompany for wire transfer details:
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Shipping:
Orders received before 3 pm PST will be shipped the same day
Shipping via UPS costs within the US:
- Standard (3-4 business days) $18.95, 2nd Day $23.55, Next Day $34.95
- International shipping costs (including Canada) $85.00, please contact us at
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for more information.
- Express delivery can be arranged at an additional fee
- Rates subject to change
Returns/Refunds/Cancellations:
Gelcompany will issue a full refund for most items returned in new condition and within 30 days of shipment date. Please note that returns must include either the original packing slip or invoice. Merchandise sent in error by Gelcompany will be eligible for a full refund, exchange or credit. Returns will not be accepted without prior authorization from Gelcompany and may require a $15 re-stocking fee. Cancellations will only be accepted on the same day of purchase. Gelcompany must be contacted no later than 2:30pm PST for all cancellations (please contact customer service: 415-247-8760 or 800-256-8596 ).
Europe
Placing Orders:
Fax, mail, e-mail or call in purchase orders to:
Gelcompany, Order Department
Technology Park Tübingen, Paul Ehrlich Str. 17, 72076 Tübingen (Germany)
Tel: +49 (7071) 25703-0 | Fax: +49 (7071) 25703-69 | E-mail:
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Prepayment required for first purchase order. Terms are net 30 days thereafter.
To place an order register on line at www.gelcompany.com (certain restrictions apply)
Payment:
Gelcompany accepts major credit card or wire transfer.
- Bank (wire) Transfers
Please contact
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for details
Gelcompany, Accounts Receivable
Technology Park Tübingen
Paul Ehrlich Str. 17,
72076 Tübingen (Germany)
VISA, Master Card:
Provide account number, expiration date, 3-digit verification code (located on the back of your card) and your name or company name as it appears on the card.
Please contact Gelcompany for wire transfer details:
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Shipping:
Orders received before 3pm CET will be shipped the same day
Shipping by UPS for typical orders costs
- Within Germany €10
- Within Euro zone €25 (Austria, Belgium, Cyprus, Finland, France, Greece, Ireland, Italy, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia and Spain plus (non Euro Zone) Switzerland, Denmark, Monaco, Finland, Norway, Sweden)
- Within UK €25
- Delivery time typically within 3-4 days within Europe
- Express delivery can be arranged at an additional fee
- Outside Euro zone please contact us at
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for details of shipping
- Prices subject to change
Taxes
VAT numbers apply as described below and/or in accordance with applicable laws:
- For delivery in the E.U. if the customer is a business and provides a valid VAT-number then the delivery will be free of VAT.
- If no VAT number is provided then German VAT @ 19% will be added.
Returns/Refunds/Cancellations:
Gelcompany will issue a full refund for most items returned in new condition and within 30 days of shipment date. Please note that returns must include either the original packing slip or invoice. Merchandise sent in error by Gelcompany will be eligible for a full refund, exchange or credit. Returns will not be accepted without prior authorization from Gelcompany and may require a re-stocking fee. Cancellations will only be accepted on the same day of purchase. Gelcompany must be contacted no later than 2:30pm CET for all cancellations.
Australia & New Zealand
Placing Orders:
Fax, mail, e-mail or call in purchase orders to:
Gelcompany, Order Department
Unit 3 43-51 College Street, Gladesville, NSW 2111, Australia
Tel: +61 2 9850 6267 | Fax: +61 2 9850 8253 | E-mail:
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Prepayment required for first purchase order. Terms are net 30 days thereafter.
To place an order register on line at www.gelcompany.com
Payment:
Gelcompany accepts major credit card or wire transfer.
- Bank (wire) Transfers
Please contact
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for details
VISA, Master Card:
Provide account number, expiration date, 3-digit verification code (located on the back of your card) and your name or company name as it appears on the card.
Shipping:
Shipping by TNT within Australia typical costs:
Delivery time typically within 3-4 days within Australia
Orders received before 2pm EST will be shipped the same day
Prices subject to change
- Aus $28 for standard shipping
- Aus $56 buffer surcharge for the LavaPurple Kits shipped as dangerous goods.
- Asia and NZ are shipped by FEDEX please contact
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for details
Taxes
- For Orders shipped within Australia we add 10% GST to all invoices, including delivery fees.
- For sales made from Australia and shipped outside Australia there is no GST.
Returns/Refunds/Cancellations:
Gelcompany will issue a full refund for most items returned in new condition and within 30 days of shipment date. Please note that returns must include either the original packing slip or invoice. Merchandise sent in error by Gelcompany will be eligible for a full refund, exchange or credit. Returns will not be accepted without prior authorization from Gelcompany and may require a re-stocking fee. Cancellations will only be accepted on the same day of purchase. Gelcompany must be contacted no later than 2:30pm EST for all cancellations
Other Countries/Regions
Sales must be made through one of Gelcompany's direct distributors for the following regions or countries.
Asia Pacific (except Australia / New Zealand)
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Burma, Cambodia, China, Georgia, Hong Kong, India, Indonesia, Iran, Iraq, Japan, Jordan, Kazakhstan, North Korea, South Korea, Kuwait, Kyrgyzstan, Laos, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, Uzbekistan, Vietnam, Fiji, Marshal Islands, Micronesia, Nauru, Palau, Papua New Guiney, Samoa, Solomon Islands, Tonga Tuvalu, Vanuatu.
European – broader region (except Euro Zone, UK and other countries mentioned above)
Europe - ALBANIA, RUSSIA ANDORRA ,HUNGARY,ROMANIA, , ICELAND, SAN MARINO, , BOSNIA & HERZEGOVINA, SERBIA, BELARUS, LATVIA, BULGARIA, LIECHTENSTEIN, CZECH REPUBLIC, TURKEY, CROATIA, LITHUANIA, ESTONIA, MOLDOVA, UKRAINE, REPUBLIC OF MACEDONIA, GERMANY, POLAND, MONTENEGRO,
Middle East – Bahrain, Egypt, Georgia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, Yemen
African Countries-
Niger, Angola, Gabon, Nigeria, Benin, Gambia, Reunion, Botswana, Ghana, Rwanda, Burkina Faso, Guinea , Sao Tome & Principe, Burundi, Guinea-Bissau, Senegal, Cameroon, Kenya, Seychelles, Cape Verde, Lesotho, Sierra Leone, Central African Rep., Liberia, Somalia, Chad, Libya, South Africa, Comoros, Madagascar, Sudan, Congo (Brazzaville), Malawi, Swaziland, Congo (DRC, Zaire), Mali, Tanzania, Cote d'Ivoire, Mauritania, Togo, Djibouti, Mauritius, Tunisia, Egypt, Morocco, Uganda, Equatorial Guinea, Mozambique, Western Sahara, Eritrea, Namibia , Zambia, Ethiopia, Zimbabwe
All the others – Central and South America, Caribbean
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Mexico, Antigua and Barbuda, Aruba, Bahamas, Barbados, Cayman Islands, Cuba, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Puerto Rico, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, Turks & Caicos Islands, Virgin Islands
Placing Orders:
Contact
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or one of Gelcompany's direct distributors
To place an order go to www.gelcompany.com – the final price and payment details shipping and tax arrangements will be done separately off line.
Payment:
Prepayment required for first order. Terms are net 30 days thereafter.
VISA, Master Card:
Provide account number, expiration date, 3-digit verification code (located on the back of your card) and your name or company name as it appears on the card.
Shipping:
In most cases, 2-5 days from receipt of payment on first order unless otherwise specified.
Shipping method: FedEx. TNT or DHL Express unless otherwise specified.
Shipping charges: Prepaid & added to invoice.
Returns/Refunds/Cancellations:
Gelcompany will issue a full refund for most items returned in new condition and within 30 days of shipment date. Please note that returns must include either the original packing slip or invoice. Merchandise sent in error by gelcompany will be eligible for a full refund, exchange or credit. Returns will not be accepted without prior authorization from gelcompany and may require a re-stocking fee. Cancellations will only be accepted on the same day of purchase.
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Terms of Service